FAQ'S
ORDERS
Can I edit my order?
You can request a change to your order such as the color or size within 24 hours of receiving the email confirmation. Just write a message at support@atoozee.com and include your order number.
SHIPPING & DELIVERY
How long does shipping take?
Your order will be processed and shipped out within 1 business day.
Total delivery time is currently 5-7 business days. This also depends on your location and the opening hours of your local post office.
If you have not received your order within the specified time period, please contact our support and include your order number. Our amazing 24/7 customer support will be happy to help!
When will my order dispatched?
Orders will usually be processed and shipped within 1 business day.
If your order has not been shipped within the specified time period, please contact our support and also provide your order number.
Do you ship to my country?
Our Shipping countries are listed below
United Arab Emirates
Saudi Arabia
Qatar
Kuwait
Can I edit the delivery / billing address?
If you have entered an incorrect shipping address, you can change it within 24 hours of receiving the order confirmation. Please contact our support at support@atoozee.com and provide the order number as well as the new shipping address.
Unfortunately, it is not possible to change your billing address after you have placed your order. Please note that all billing address data entered and submitted to us is final.
RETURNS
How do I return my order?
First of all, we are sorry to learn that you are not satisfied the product.
You can return the item(s) without giving any reason within the return and cancellation period (7 days of purchase). Please contact our support and let us know that you wish to return the goods. The return shipment must be in like-new condition and the tracking number must be sent to us by e-mail.
How do I exchange an item?
You can exchange an item upon request within 7 days of purchase, provided the return is in re-sellable condition.
To do so, please write a message to our support and also provide information about the desired exchange item.
The customer is responsible for the return shipping costs.
If you have received an incorrect item, please email our support immediately with the order number and photos of the item received. In that case, we will cover the full cost for the return.
Where is my refund?
Refunds usually take up to 7 business days to be credited to your bank account, depending on the selected payment method. If you have not received your refund within the specified time frame, please contact out customer support as soon as possible. We will gladly take care of the issue.